About leadin

Leadin is a user experience and service design agency that fosters close, and trusted relationships with clients. We create value by maintaining a clear focus on user needs, while balancing our clients’ strategic business drivers.

We have demonstrated expertise for delivering solutions into complex technical environments. Clients include the DVLA, Jaguar Land Rover, Sandvik, Kone and ABB.

Leadin have a team based in Swansea, but also have offices across Europe, and work with a wide range of industrial, governmental and SME clients.

We always strive to deliver the best possible quality. For us, the goal is not just about achieving, but also exceeding expectations, and this is demonstrated by our excellent client feedback.

Leadin ensure that services become more usable and attractive for end users and more efficient for clients.

The work we deliver on Service and UX Design typically results in:

/ Increased user satisfaction
/ Reduced support costs
/ Improved workflow and product design

Leadin promote a positive attitude towards challenges, and a willingness to share best practice with clients and colleagues. Our team are expert practitioners and leaders in the field. We want to understand you and your customers – and work with you, not just for you.

Why not get in touch with us and find out how we can help out?